The force on at least one atom is not finite. This usually means atoms are overlapping

GROMACS version: 2024.2
GROMACS modification: Yes/No
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Command line:
gmx_mpi mdrun -v -deffnm em

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Reading file em.tpr, VERSION 2024.1 (single precision)
Update groups can not be used for this system because atoms that are (in)directly constrained together are interdispersed with other atoms

Using 1 MPI process
Using 32 OpenMP threads

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Steepest Descents:
Tolerance (Fmax) = 1.00000e+03
Number of steps = 5000
Step= 0, Dmax= 1.0e-02 nm, Epot= 2.33906e+18 Fmax= inf, atom= 252478
Step= 1, Dmax= 1.0e-02 nm, Epot= 2.33887e+18 Fmax= inf, atom= 252478
Step= 2, Dmax= 1.2e-02 nm, Epot= 2.33887e+18 Fmax= inf, atom= 252478
Step= 3, Dmax= 1.4e-02 nm, Epot= 2.33885e+18 Fmax= inf, atom= 252478
Step= 4, Dmax= 1.7e-02 nm, Epot= 2.33885e+18 Fmax= inf, atom= 252478
Step= 19, Dmax= 1.3e-06 nm, Epot= 2.33885e+18 Fmax= inf, atom= 252478
Energy minimization has stopped because the force on at least one atom is not
finite. This usually means atoms are overlapping. Modify the input
coordinates to remove atom overlap or use soft-core potentials with the free
energy code to avoid infinite forces.
You could also be lucky that switching to double precision is sufficient to
obtain finite forces.

writing lowest energy coordinates.

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Steepest Descents converged to machine precision in 20 steps,
but did not reach the requested Fmax < 1000.
Potential Energy = 2.3388481e+18
Maximum force = inf on atom 252478
Norm of force = inf

The protein is a pentamer with 2 ligands and cations(present in each monomer).
The GROMACS input file was prepared using charmm gui.
The size of the monomer : 42kDa

How can i resolve this error?

difficult to diagnose unless the configurations files are provided. Have you tried visualising the atom in vmd and its nearest neighbours ?